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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................: m( K* x  P) D5 J0 |% v3 |
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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3 q- a$ r: Q! Y/ x6 B: j' xISSUE TWO:FIDO.......5 c' c4 z1 P5 U) H$ n( g* `# ^

" S7 D2 i# |$ r* Z8 @' v$ tIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 K/ _4 v3 p. b. A

5 ?0 V/ H0 X4 t$ s/ MStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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, f: {. t% x: i9 iISSUE THREE:UPS- j& M- e: ]. [2 K% I# Z

- E( E0 a6 z; {TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 C  q3 F' z+ V7 q# J9 }

/ u$ c/ U9 I8 ]8 J# XLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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; u' w8 i/ N# VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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7 R0 D. U8 S, L( a# Zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!: I/ d) n7 N" [; T+ M

' W1 q$ B" }5 M. ?at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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/ r3 w$ ]6 c. l+ R1 H; l: n' q0 V# [ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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" i6 a) `* c1 P7 }I really learn so much NEW today...................
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; K8 R0 O8 W5 p- f* A! YHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。' U( J, T. N* U
所有UPS的良好時間規定,在這邊都不管用。. q* ]4 Z4 z/ n
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
7 f, r# o: E% j* W: b剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
& I$ K2 M/ T4 {& K也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
" l% s' q: v& Z/ u' Q: I+ h% C* u再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% ?3 M3 O; [+ I* x; X
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
! V2 U, k& O$ r# @; k有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況7 T. L) K; u+ \7 {
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。& m9 E# G  b2 B$ K+ ?5 H! A
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!/ ?9 W4 ]# ^! R
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
6 S) ~( `2 r, b: l4 _& X/ p再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?" ^& E" p4 M4 ~5 D. c
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在那時候我瞭解到一件事情
- J6 a) u9 l0 s# c  m就是這邊的郵寄服務是一個nightmare1 N2 z( \/ @' Q
這件事情,應該大家都有經驗吧!
) T7 g! F  ~* a( _+ S3 s對我來說,這是在Ft. Mcmurray最不好的經驗了!
4 s9 r$ j" W# \不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 C* |- L, l  K/ `# L6 L. t! w日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 g3 F# x4 E: B$ N- f0 H# x7 B# S
所以我還是選擇天天笑的過日子好了! / Q7 ?8 E7 T4 V3 L
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" t: w. V+ o2 P3 O3 N! N
take it easy5 T2 S" `% \0 p! E$ |. b
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 Q# b1 f) Q) ^- sLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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# }5 ^4 D7 t. _; U0 Y想我们的敬爱想-我们的敬爱的敬礼!
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. m# p5 s: t) s3 y5 {. x0 U搬场公司-成立最早的优质的上海搬场服务商
, H" d, k! H2 n- m& m& y服装批发-上海919服装批发基地# G; y, u( E2 i$ j
张力仪-专业生产张力仪
  e/ j1 f1 z: C# c( `% X; g服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing, T; {/ c1 P1 M+ E* A5 u$ v; K/ E4 N  X

3 ~6 b) R2 ]8 f4 D4 W8 Z) I不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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