 鲜花( 4)  鸡蛋( 0)
|
/ p- ]3 m1 O% G& k6 h: q; k* m
) k) d+ h2 H, H9 Y @) ^5 k+ w, RCIBC Ombudsman’s Office
: r! }( a v/ a. V u( DOur Role and Mandate:
c' l+ I. R- e5 v/ [- q& L+ Q; S4 O/ U6 E- y1 S6 a8 J
The office of the CIBC Ombudsman works closely with both clients and CIBC's business leaders to address client concerns.& R" ]: k, E# G" ~& n, y
9 k7 v2 E' q7 ?! d' K2 {Our mandate is to review unresolved complaints involving CIBC and its group of companies (collectively CIBC). We try to resolve disputes fairly through an independent and thorough investigation. Recommendations are non-binding and parties are free to pursue other avenues if a settlement is not reached.
6 u# X1 t$ F, h
; J) L( W1 O$ [( c* H' s4 U) @" {, _The cases brought to our office allow us to identify areas, products and services where changes might be made to enhance the service to our clients. To this end, the CIBC Ombudsman communicates regularly with CIBC's senior business leaders to highlight opportunities for improvement.
A$ Z/ F) L! Q0 q* QHow we can help:
; H' }5 R2 [( i6 {( |" g9 m/ J' A+ P, t5 ^* L
If you have an unresolved issue with CIBC, we may be able to help if the following criteria have been met:
5 `' v5 s/ ? w, X
9 k; N: u: ?/ }! L You have followed CIBC's Complaint Process and CIBC has completed its review and provided you with a final response" C3 z- \! `; Q: w+ h$ Y1 c2 }& F
The matter has not been referred to a law firm or litigation has not been initiated by you or CIBC& T+ k" O# H- B1 p1 P$ e/ P
The issue falls within our mandate: N4 D. [# z% J, z, }
3 P; M3 v& |; }! U0 x9 W# j2 g' R |
|
发表于 2017-5-11 04:11
狗仔卡
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主
